Coronavirus at Keystone in Indianapolis, Indiana

Keystone Senior Management Services, Inc. Coronavirus Updates

IMPORTANT MESSAGE FROM THE PRESIDENT OF KEYSTONE ADDRESSING COVID-19


Keystone Coronavirus Update: March 24, 2020


Dear Residents and Families,

We know that we are in the midst of an unprecedented time. Rest assured, the health and well-being of our residents is always our foremost concern and will remain our highest priority for the duration of this time and beyond. 

We continue to encourage you to stay up to date on recommendations from the CDC and state health services agencies. The best resource for this is www.coronavirus.gov.

Our working group of leaders is continuing to correspond multiple times daily to ensure we have the most up to date information and take all recommended measures so that we may continue to provide the safest and healthiest home possible for our residents.

Things have been moving rapidly with many changes in how we operate at our communities based on recommendations and guidance from the CDC and other health agencies.

In addition to what we have previously shared with you, here is a summary of the latest measures and practices we have implemented at Keystone Communities: 

 

Meals and shopping:

  • All of our residents are now receiving hot meals, freshly prepared by our executive chefs, delivered to their apartment without additional charge for their convenience and safety.

  • We are using disposable paper products when available and special warming carts to keep food at safe temperatures. 

  • At several of our communities, our caregiving team is helping our residents by doing personal shopping to alleviate the risk of exposure from outings. 

  • Some of our locations have created special “mini-markets” to allow our residents to obtain items they desire immediately, without the need to leave the building, in order to reduce exposure. 

 

Activities and events:

  • We have postponed all group activities and have strong social distancing measures in place, however, we continue to recognize the importance of socialization for our residents so we are doing creative things to allow for socialization at a distance. 

  • Our Life Enrichment Directors have risen to the challenge and are continually implementing creative and stimulating programs and utilizing virtual technology to continue to provide physical and mental stimulation as well as spiritual well-being. 

           Some examples include:

  • Virtual museum and cultural tours.

  • Crossword, or other brain-teasing puzzles, delivered to residents’ apartments.

  • Caregivers assisting residents with accessing and using meditation apps and other mental stimulation via their personal devices. 

  • Providing information regarding the availability of religious and other spiritual services online.

 

Communication and connection: 

Our devoted Executive Directors and caring staff are continually checking in with all of our residents, and making sure they are able to stay as connected as possible to family and friends. 

  • Facetime, zoom and google hangouts are becoming regularly used by our residents to communicate with family and friends. If you need assistance setting this up for your family, please let us know. 

  • Caregivers can help residents step outside on their patio or other safe outdoor area to see family at a safe distance, while still following all CDC and state recommendations. 

  • Our staff is devoted to creating a bridge of communication between residents and concerned family members so that nobody feels left in the dark. 

  • We encourage families to write and send us letters that we can deliver to our residents - nothing quite brightens their day like a handwritten letter from a loved one. 

  • Alternatively, you can write and photograph your message and send it by email to our team. We will happily print it out and deliver it to your loved one for you! (if you need help with how to do this, our team will gladly walk you through it over the phone)

 

Thank you for your patience and understanding as we all work together in keeping our residents, staff and Keystone families safe.

As we previously stated, any new critical developments that directly impact one of our communities will be posted on that community’s “emergency information page” (located at the bottom right of each community website). We will also do our best to update you personally, however attending to our residents will be our first priority.

If you have any questions, please reach out to your community’s Executive Director by calling the community directly.

Sincerely,

David M. Kingen
President

 

 


Keystone Coronavirus Update: March 16, 2020


Dear Residents and Families,

At Keystone, the health and well-being of our residents and dedicated staff is always foremost in our mind. Especially during times like these when public health conditions are compromised. We have already implemented our extensive and thorough preparedness plan that is appropriate for all viruses, including things like the flu and norovirus.

We recognize there is a lot of misinformation and fear due to COVID-19 virus news. We’ve set up this landing page to keep you informed on the preventative measures Keystone is taking to help ensure residents and staff stay healthy and safe.

Additionally, we encourage you to stay up to date on recommendations from the CDC and state health services agencies. The best resource for this is www.coronavirus.gov.

As always, our entire Keystone team is fully engaged in the protection of our residents. We have established a working group of leaders that corresponds multiple times daily to ensure we have the most up to date information and take all recommended measures so that we may continue to provide the safest and healthiest home possible for our residents.

While we will do our best to minimize any disruptions to everyday activities and overall lifestyle, we know you will agree that resident well-being needs to be our top priority. All changes in practices are based on recommendations and guidance from the CDC and other health agencies.

There have been many measures we have already implemented including the following:

  • Ongoing education to our staff and residents on recommended best practices
  • Enhancing cleaning to disinfect all areas of our communities
  • Restricting unnecessary visitors to our buildings
  • Screening necessary visitors prior to gaining access
  • Assisting residents who choose to stay in their apartments with meal deliveries and other accommodations.

Keystone will continue to make adjustments as needed or recommended along the way to ensure the safety of our residents. We hope that you will follow CDC recommended steps to prevent illness as well.

We will update this page frequently to help keep you informed. In the event of a new critical development that directly impacts one of our communities specifically, we will post on that communities “emergency information page” which you can find at the bottom right of each community website. We will also do our best to update you personally, however attending to our residents will be our first priority.

Thank you for your cooperation and understanding as we all work together in keeping our residents, staff and Keystone families safe.

If you have any questions, please reach out to your community’s Executive Director by calling the community directly.

 

Sincerely,

David M. Kingen
President